Question 1

What is MyAuPair?

Accepted Answer

MyAuPair supports families and au pairs all year long, in France and Germany: compatibility matching, family reviews and translation to find each other — then planning, pocket money and a coach to live the stay.

Question 2

How is MyAuPair different from other au pair platforms?

Accepted Answer

MyAuPair doesn't stop at matching: the platform supports you all year, from compatibility matching explained criterion by criterion to planning, pocket money and check-ins during the stay. And the Family Score means families are reviewed by au pairs, creating accountability on both sides.

Question 3

In which countries does MyAuPair operate?

Accepted Answer

MyAuPair currently operates in France and Germany. The platform supports French, German, and English as interface languages, and all messages between users are automatically translated between these three languages.

Question 4

What languages does MyAuPair support?

Accepted Answer

The platform interface is available in French, German, and English. Messages between users are automatically translated in real time using DeepL, so you can communicate naturally in your own language regardless of which language the other person speaks.

Question 5

How do I find the right au pair for my family?

Accepted Answer

Create your family profile with details about your household, children, and expectations. Then take the compatibility quiz, which presents real childcare scenarios. Our AI will suggest au pairs who are most compatible with your family based on both your profile information and quiz responses.

Question 6

What is the compatibility score and how is it calculated?

Accepted Answer

The compatibility score is generated by our AI, which analyzes profile information and quiz responses across multiple dimensions including safety awareness, communication style, cultural adaptability, and more. The score reflects how well two profiles align, and we always provide a clear explanation for each suggestion.

Question 7

Can I see how families are rated?

Accepted Answer

Yes. The Family Score system allows au pairs to review their host families after their stay. These reviews are visible to future au pairs and contribute to the family's overall score. This creates transparency and helps au pairs make informed decisions about which families to consider.

Question 8

How much does an au pair cost in France or Germany?

Accepted Answer

Au pair compensation varies by country. In France, au pairs typically receive €80–100 per week in pocket money on top of room and board. In Germany, the standard is €280 per month. On top of compensation, families choose a MyAuPair plan starting at €14.90 per month.

Question 9

Is MyAuPair free for au pairs?

Accepted Answer

Yes, MyAuPair is completely free for au pairs. There are no hidden fees, no premium tiers, and no features behind a paywall. You can create a profile, complete the compatibility quiz, see your compatibility results, and message families at no cost.

Question 10

How do I find a reliable host family?

Accepted Answer

MyAuPair helps you find reliable families through AI compatibility scoring and the Family Score review system. Previous au pairs rate their host families, so you can see honest reviews before making a decision. You can also look for families who have completed identity verification and background checks.

Question 11

How does the compatibility quiz work?

Accepted Answer

The compatibility quiz presents 15 to 20 situational scenarios related to childcare, such as how you would handle a child's tantrum or a scheduling conflict. There are no right or wrong answers. Your responses help our AI understand your approach, values, and communication style to suggest the most compatible families.

Question 12

How much does MyAuPair cost?

Accepted Answer

Au pairs use MyAuPair for free. For families, the Match plan (search, messaging, translation) is €29.90 per month, €74.90 for 3 months or €149.90 per year. The Dashboard plan (managing the stay) is €14.90 per month, €69.90 for 6 months or €99.90 per year. The Bundle combines both at €229.90 for 6 months or €299.90 per year. The free plan lets you create a profile, take the quiz and see up to 3 compatibility previews.

Question 13

What is included in the free plan vs the paid plans?

Accepted Answer

The free plan includes profile creation, the compatibility quiz and up to 3 compatibility previews. The Match plan unlocks unlimited results, detailed explanations, messaging with any au pair and real-time translation. The Dashboard plan adds the day-to-day of the stay: planning, hours tracking, pocket money and check-ins.

Question 14

What add-ons are available?

Accepted Answer

Alongside an active plan, you can purchase optional add-ons: Identity Verification (€9.90), Background Check (€49), Background Check Premium with international records (€79), Contract Templates (€19.90), Visa Guide (€29.90) and Certification (€9.90).

Question 15

How does MyAuPair verify users?

Accepted Answer

MyAuPair offers optional identity verification through Stripe Identity, which requires a government-issued document and a matching selfie. Families can also purchase background checks. Verified profiles display a verification badge to help build trust between users.

Question 16

How does MyAuPair protect my personal data?

Accepted Answer

MyAuPair is fully GDPR-compliant. Your data is hosted in the EU on Supabase (Frankfurt). We never sell personal information. AI suggests compatibilities but never automatically rejects any candidate. You can export or delete all your data at any time through your account settings.

Question 17

What is the Family Score system?

Accepted Answer

The Family Score is a bilateral review system where au pairs rate their host families after their placement. Reviews cover aspects like living conditions, respect for working hours, and overall experience. This creates accountability and helps future au pairs make informed choices.

Question 18

What happens if message translation fails?

Accepted Answer

If automatic translation is temporarily unavailable, messages are delivered in their original language with a notice that translation was not possible. The system will automatically retry translation, and you can always view the original message alongside any translation.

Frequently asked questions

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Frequently asked questions

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